Refunds & cancellations

Applies to the Self-Service Platform and ATS + Human Pre-Screening plans when billed monthly.

• Within 24 hours of a payment (a purchase or a renewal), you can cancel and receive a prorated refund based on the unused portion of your plan's quota. Your plan ends immediately.
• After 24 hours, there is no refund. You can still cancel: auto-renewal is switched off and your plan stays active until the end of the period you have paid for.

Annual Self-Service plans follow the same rules with a longer window: you can cancel with a prorated refund (based on unused quota) within one calendar month of payment. After that, cancelling switches off auto-renewal and the plan stays active until the end of the annual term.

Recruitment-as-a-Service is postpaid: a fee of 10% of the placed candidate's annual CTC (plus GST) is charged only on a successful hire, so there is no subscription to refund. Recruitment fees are non-refundable as set out in your service agreement, which includes a 90-day replacement guarantee from the candidate's joining date, subject to its conditions.

You can cancel from Billing in the client portal, which shows exactly what will happen — including any refund amount — before you confirm. You can also email contact@dilectus.co.in.

Once your request or issue is resolved, we process the refund within 15 working days. Refunds are issued through Razorpay to the original payment method; after that, your bank or card provider usually takes another 5–7 working days to show it in your account. Your invoice records are updated to reflect the refund.

If something doesn't look right, email contact@dilectus.co.in. See also our terms of service and pricing.